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Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager PDF

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Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 First Published: September 05, 2014 Last Modified: March 16, 2015 Americas Headquarters Cisco
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Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 First Published: September 05, 2014 Last Modified: March 16, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) 2015 Cisco Systems, Inc. All rights reserved. CONTENTS Preface Preface xiii Overview xiii Audience xiii Guide Conventions xiii Related Documentation xv Cisco IP Phone 8800 Series Documentation xv Cisco Unified Communications Manager Documentation xv Cisco Business Edition 3000 Documentation xv Cisco Business Edition 6000 Documentation xv Documentation, Support, and Security Guidelines xv Cisco Product Security Overview xvi PART I CHAPTER 1 About the Cisco IP Phone 1 Technical Details 3 Physical and Operating Environment Specifications 3 Cable Specifications 4 Network and Computer Port Pinouts 4 Network Port Connector 5 Computer Port Connector 5 Phone Power Requirements 6 Power Outage 7 Power Reduction 7 Power Negotiation Over LLDP 8 Network Protocols 8 VLAN Interaction 13 Cisco Unified Communications Manager Interaction 13 Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 iii Contents Cisco Unified Communications Manager Express Interaction 14 Voice Messaging System Interaction 14 Phone Startup Overview 15 External Devices 16 USB Port Information 17 Phone Configuration Files 17 CHAPTER 2 Cisco IP Phone Hardware 19 Phone Overview 19 Cisco IP Phone Phone Connections 20 Buttons and Hardware 22 Cisco IP Phone Phone Connections 25 Buttons and Hardware 26 Cisco IP Phone Phone Connections 29 Buttons and Hardware 30 Cisco IP Phone Phone Connections 33 Buttons and Hardware 35 Terminology Differences 38 PART II Cisco IP Phone Installation 39 CHAPTER 3 Cisco IP Phone Installation 41 Verify Network Setup 41 Enable Autoregistration for Phone 42 Install Cisco IP Phone 43 Set Up Phone from Setup Menus 44 Apply Phone Password 45 Text Menu Entry from Phone 46 Set Up Wireless LAN 46 Set Up Wireless LAN from Cisco Unified Communications Manager 47 Set Up Wireless LAN from Phone 48 iv Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 Contents Configure Network Settings 51 Set Up IPv4 54 Set Up IPv6 57 Set Domain Name Field 60 Set Admin VLAN ID Field 60 Set PC VLAN Field 60 Set SW Port Setup Field 60 Set PC Port Setup Field 61 Set Wireless Field 61 Set WLAN Sign In Access Field 61 Set SSID Field 61 Set Security Mode Field 62 Set Mode Field 62 Set DHCP Enabled Field 62 Set IP Address Field 62 Set Subnet Mask Field 63 Set Default Router Field 63 Set DNS Server Fields 63 Set Alternate TFTP Field 63 Set TFTP Server 1 Field 64 Set TFTP Server 2 Field 64 Set Up Phone to Use DHCP 64 Set Up Phone to Not Use DHCP 65 Phone Startup Verification 65 Configure Phone Services for Users 65 CHAPTER 4 Cisco Unified Communications Manager Phone Setup 67 Set Up Cisco IP Phone 67 Determine Phone MAC Address 70 Phone Addition Methods 71 Add Phones Individually 71 Add Phones Using BAT Phone Template 71 Add Users to Cisco Unified Communications Manager 72 Add a User from an External LDAP Directory 73 Add User Directly to Cisco Unified Communications Manager 73 Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 v Contents Add User to End User Group 74 Associate Phones with Users 74 Survivable Remote Site Telephony 75 Set Up Cisco Unified Communications Manager Features 77 CHAPTER 5 Self Care Portal Management 79 Self Care Portal Overview 79 Set Up Access to Self Care Portal 80 Customize Self Care Portal Display 80 PART III Hardware and Accessory Installation 81 CHAPTER 6 Cisco IP Phone Accessories 83 Accessory Support 83 Connect Footstand 84 Secure the Phone with a Cable Lock 84 External Speakers and Microphone 85 Headsets 85 Audio Quality 86 Analog Headsets 86 Enable Wideband on Analog Headsets 86 Enable Wideband Codec on Analog Headsets 86 Wired Headsets 87 Connect Wired Headset 87 Disable Wired Headset 87 USB Headsets 88 Enable USB Headset 88 Disable USB Headset 88 Wireless Headsets 89 Enable Electronic Hookswitch 89 Bluetooth Wireless Headsets 89 Enable Bluetooth Wireless Headset 91 CHAPTER 7 Cisco IP Phone Key Expansion Module 93 Cisco IP Phone Key Expansion Module Setup Overview 93 vi Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 Contents KEM Power Information 94 Connect Single KEM to Cisco IP Phone 95 Connect Two or Three KEMs to Cisco IP Phone 99 Set Up Key Expansion Module in Cisco Unified Communications Manager Administration 103 Access Key Expansion Module Setup 105 Reset Key Expansion Module 106 Troubleshoot the Key Expansion Module 106 CHAPTER 8 Wall Mounts 109 Wall Mount Options 109 Non-Lockable Wall Mount Components for Phone 109 Install the Non-Lockable Wall Mount Kit for Phone 111 Remove the Phone from the Non-Lockable Wall Mount 115 Non-Lockable Wall Mount Components for Phone with Key Expansion Module 116 Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module 118 Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount 121 Adjust the Handset Rest 122 PART IV Cisco IP Phone Administration 125 CHAPTER 9 Cisco IP Phone Security 127 View Current Security Features on Phone 127 View Security Profiles 127 Supported Security Features 128 Set Up Locally Significant Certificate 132 Phone Call Security 133 Secure Conference Call Identification 134 Secure Phone Call Identification 135 Provide Encryption for Barge 136 WLAN Security X Authentication 139 Access 802.1X Authentication X Authentication Options 141 Set Device Authentication Field 142 Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 vii Contents CHAPTER 10 Cisco IP Phone Customization 143 Custom Phone Rings 143 Set Up Custom Phone Rings 143 Custom Ring File Formats 144 Custom Background Images 145 Set Up Custom Background Image 145 Custom Background File Formats 146 Set Up Wideband Codec 147 Set Up Idle Display 148 CHAPTER 11 Phone Features and Setup 151 Phone Features and Setup Overview 152 Cisco IP Phone User Support 152 Telephony Features 153 Feature Buttons and Softkeys 171 Disable Speakerphone 173 Schedule Power Save for Cisco IP Phone 173 Schedule Power Save Plus (EnergyWise) on Cisco IP Phone 174 Enable Agent Greeting 177 Set Up the DF Bit 178 Set Up Do Not Disturb 178 Set Up Monitoring and Recording 179 Set Up Power Negotiation for LLDP 180 Set Up Bluetooth Profiles 180 Set Up Automatic Port Synchronization 181 Set Up SSH Access 181 Set Up Call Forward Notification 182 Set Up Client Matter Codes 183 Enable BLF for Call Lists 183 Set Up Dual Bank Information 184 Set Up Forced Authorization Codes 184 Set Up Incoming Call Toast Timer 185 Set Up Peer Firmware Sharing 185 Set Up Remote Port Configuration 186 viii Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 Contents Set Headset Sidetone Control 187 Enable Device Invoked Recording 188 Set Up Dial Tone from Release Button 188 Park Monitoring 189 Set Up Park Monitoring Timers 189 Set Park Monitoring Parameters for Directory Numbers 190 Set Up Park Monitoring for Hunt Lists 191 Enable Actionable Incoming Call Alert 191 Enable the Call History Display Enhancement 192 Enable Call History for Shared Line 193 Set Up the Default Line Filter 193 Set Up Custom Line Filter 193 Phone Button Templates 194 Modify Phone Button Template 194 Assign Phone Button Template for All Calls 195 Set Up PAB or Speed Dial as IP Phone Service 195 Modify Phone Button Template for PAB or Fast Dial 196 Control Phone Web Page Access 197 Set Up Softkey Template 198 Set Up RTP/sRTP Port Range 200 Set Up TLS Resumption Timer 201 Set Up Visual Voic 202 Set Up Visual Voic for a Specific User 203 Visual Voic Setup for a User Group 203 Enable Intelligent Proximity 203 Manage Join Across Lines and Transfer Across Lines 204 CHAPTER 12 Corporate and Personal Directory 205 Corporate Directory Setup 205 Personal Directory Setup 205 User Personal Directory Entries Setup 206 Download Cisco IP Phone Address Book Synchronizer 206 Cisco IP Phone Address Book Synchronizer Deployment 206 Install Synchronizer 207 Set Up Synchronizer 207 Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 ix Contents PART V Cisco IP Phone Troubleshooting 209 CHAPTER 13 Monitoring Phone Systems 211 Cisco IP Phone Status 211 Display Model Information Window 211 Model Information Fields 212 Display Status Menu 212 Display Status Messages Window 213 Status Messages Fields 213 Display Network Statistics Screen 220 Ethernet Statistics Information 220 Display Wireless Statistics Screen 224 WLAN Statistics 224 Display Call Statistics Window 225 Call Statistics Fields 226 Display Current Access Point Window 227 Current Access Points Fields 228 Cisco IP Phone Web Page 229 Access Web Page for Phone 230 Device Information 230 Network Setup 231 Network Statistics 236 Ethernet Information Web Page 236 Access and Network Web Pages 237 Device Logs 239 Streaming Statistics 239 Request Information from the Phone in XML 242 Sample CallInfo Output 243 Sample LineInfo Output 243 Sample ModeInfo Output 244 CHAPTER 14 Troubleshooting 245 General Troubleshooting Information 245 Startup Problems 247 x Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 Contents Cisco IP Phone Does Not Go Through Normal Startup Process 247 Cisco IP Phone Does Not Register with Cisco Unified Communications Manager 248 Phone Displays Error Messages 248 Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager 248 Phone Cannot Connect to TFTP Server 248 Phone Cannot Connect to Server 249 Phone Cannot Connect Using DNS 249 Cisco Unified Communications Manager and TFTP Services Are Not Running 249 Configuration File Corruption 250 Cisco Unified Communications Manager Phone Registration 250 Cisco IP Phone Cannot Obtain IP Address 250 Cisco IP Phone Reset Problems 250 Phone Resets Due to Intermittent Network Outages 251 Phone Resets Due to DHCP Setting Errors 251 Phone Resets Due to Incorrect Static IP Address 251 Phone Resets During Heavy Network Usage 251 Phone Resets Intentional Reset 252 Phone Resets Due to DNS or Other Connectivity Issues 252 Phone Does Not Power Up 252 Phone Cannot Connect to LAN 253 Cisco IP Phone Security Problems 253 CTL File Problems 253 Authentication Error, Phone Cannot Authenticate CTL File 253 Phone Cannot Authenticate CTL File 253 CTL File Authenticates but Other Configuration Files Do Not Authenticate 254 ITL File Authenticates but Other Configuration Files Do Not Authenticate 254 TFTP Authorization Fails 254 Phone Does Not Register 254 Signed Configuration Files Are Not Requested X Authentication Problems X Enabled on Phone but Phone Does Not Authenticate X Not Enabled 256 Factory Reset of Phone Has Deleted 802.1X Shared Secret 257 General Telephone Call Problems 257 Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 xi Contents Phone Call Cannot Be Established 257 Phone Does Not Recognize DTMF Digits or Digits Are Delayed 258 Troubleshooting Procedures 258 Check TFTP Settings 258 Determine DNS or Connectivity Issues 259 Check DHCP Settings 259 Create New Phone Configuration File 260 Identify 802.1X Authentication Problems 261 Verify DNS Settings 261 Start Service 261 Additional Troubleshooting Information 262 CHAPTER 15 Maintenance 263 Basic Reset 263 Perform Factory Reset from Phone Keypad 264 Perform Factory Reset Phone Menu 264 Perform Network Configuration Reset 265 Perform User Network Configuration Reset 265 Remove CTL File 265 Quality Report Tool 266 Voice Quality Monitoring 266 Voice Quality Troubleshooting Tips 266 Cisco IP Phone Cleaning 267 CHAPTER 16 International User Support 269 Unified Communications Manager Endpoints Locale Installer 269 International Call Logging Support 269 xii Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 Preface Overview, page xiii Audience, page xiii Guide Conventions, page xiii Related Documentation, page xv Documentation, Support, and Security Guidelines, page xv Overview The Cisco Unified IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager (SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a VoIP network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. Audience Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco IP phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager. Guide Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 xiii Guide Conventions Preface Convention italic font [ ] { x y z } [ x y z ] string screen font input font italic screen font ^ Description Arguments for which you supply values are in italics. Elements in square brackets are optional. Alternative keywords are grouped in braces and separated by vertical bars. Optional alternative keywords are grouped in brackets and separated by vertical bars. A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. Terminal sessions and information the system displays are in screen font. Information you must enter is in input font. Arguments for which you supply values are in italic screen font. The symbol ^ represents the key labeled Control - for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. Nonprinting characters such as passwords are in angle brackets. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention: Attention IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS xiv Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager 10.5 Preface Related Documentation Related Documentation Use the following sections to obtain related information. Cisco IP Phone 8800 Series Documentation Refer to publications that are specific to your language, phone model, and Cisco Unified
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