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Great Plans Are a Smart Thing; Training is Everything!

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Great Plans Are a Smart Thing; Training is Everything! 1 SIA East Great Plans Are a Smart Thing; Training is Everything! Housekeeping Emergency Exits Copy of Presentation Survey Cell Devices Bo Mitchell
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Great Plans Are a Smart Thing; Training is Everything! 1 SIA East Great Plans Are a Smart Thing; Training is Everything! Housekeeping Emergency Exits Copy of Presentation Survey Cell Devices Bo Mitchell 911 Consulting President Police Commissioner (Ret.) Certified Emergency Manager CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC Expert Consultant Landmark Legal Cases Expected Settlements: $1 Billion Each Failure to Plan Failure to Train 911 Consulting Clients GE HQ Hyatt HQ Subway HQ Health Net Rolls Royce HQ Swiss Army HQ Cablevision ExxonMobil Goodrich Pratt & Whitney Greenwich Cap MasterCard HQ 911 Consulting Clients 25 Secondary Western CT Univ. Central CT Univ. John Jay College Housatonic CC Speaker NPFA ASSE SHRM IFMA CPE-NYC Speaker FEMA(4X) IACLEA NASRO CUPIC NECUSA High Rises Nationwide 36 High Rises San Fran Detroit Chicago Atlanta Boston Seattle Phila NYC High Rises Waldorf=Astoria NY, NY 1 WTC 7 WTC When We Train When We Train, We Train Our POP QUIZ Emergency Planning in US 30%-80% SAY they Have an Emergency Plan Emergency Plan? Called DR? Emergency Plan? Called DR? About Data? Emergency Plan? Called DR? About Data? Called EAP? Emergency Plan? Called DR? About Data? Called EAP? All Hazards? Emergency Plan? Called DR? About Data? Trained Annually? Called EAP? All Hazards? Emergency Plan? Called DR? About Data? Called EAP? All Hazards? Trained Annually? ALL Employees? Emergency Plan? Called DR? About Data? Called EAP? All Hazards? Trained Annually? ALL Employees? OSHA Compliant? Everything Always Core Mgmt Responsibility POP QUIZ Plans Reviewed POP QUIZ OSHA Compliant? POP QUIZ OSHA Compliant: Not OSHA Compliant None Had OSHA- Compliant Training Fair Warning!!! Tell Me: What s Required by Law? Employers Compliance Issues Emergency Planning Authorities Who Is Covered Responsible Party Why We Plan OSHA is not a town in Wisconsin. OSHA 29 CFR Sections through apply to workplaces in general industry except mobile workplaces such as vehicles or vessels Mandatory OSHA Regulations 29 CFR /.39 Emergency Action Plan Fire Prevention Plan Everything Always SCOTUS Only Courts Can Set/Adopt the Standards that Juries Use to Judge YOU. Standard NFPA 1600: Recognized in Law by US Congress as the Standard. NFPA 1600 Standard California Florida Connecticut Live in CA & FL Americans New York City Most Robust Emergency Planning Law in the World New York City Most Robust Emergency Planning Law in the World Inspired by NFPA 1600 New for 2011 New for 2012 DHS has Published New Regs Aimed Specifically at All Pvt-Sector Employers! New for 2012 New for 2012 S&P Wants to Audit Your So. OSHA: Shall Create/Train Plans NFPA 1600: Contents: All Hazards All-Hazards Planning This Is Not Your Father s Fire Plan! All-Hazards Planning Not Just: Fire Weather All-Hazards Plan: Shall 1. Emergency Team 2. Chain of Command 3. Visitors 4. Contractors 5. Civil Disturbance 6. Disabled 7. Headcounts 8. Evacuation 9. In-Building Relo 10. AAs 11. Fire 12. Bomb Threat 13. Medical Em 14. Security 15. Active Shooter 16. Hostage 18. Lockout 19. Suicide 20. Bullying 21. Perimeter Access 22. Security Aft Hours 23. Chemical Spill: In 24. Chemical Spill: Out 25. Shelter in Place 26. Suspicious Pkg 27. Suspicious Person 28. Explosion 29. Structural Failure 30. Severe Weather 31. Elevator Em 32. Power Outage 33. Water/Phone Out 34. Lockdown 35. Air Quality 36. Em Shutdown 37. Earthquake 38. Flooding 39. Pipe Burst 40. CBRNE 41. Terrorism 42. Use of FEs 43. Training 44. Drills 45. Exercises 46. Search-Seizure 47. Weapons 48. Evac Maps 49. Em Contacts Your Plan??? 1. Fire 2. Evacuation 3. Headcounts 4. Bomb 5. Chem Spill 6. Drills 7. Weather 8. Sus Pkg 9. Sus Pers 10.Pwr Out All-Hazards Plan: Shall 1. Emergency Team 2. Chain of Command 3. Visitors 4. Contractors 5. Civil Disturbance 6. Disabled 7. Headcounts 8. Evacuation 9. In-Building Relo 10. AAs 11. Fire 12. Bomb Threat 13. Medical Em 14. Security 15. Active Shooter 16. Hostage 18. Lockout 19. Suicide 20. Bullying 21. Perimeter Access 22. Security Aft Hours 23. Chemical Spill: In 24. Chemical Spill: Out 25. Shelter in Place 26. Suspicious Pkg 27. Suspicious Person 28. Explosion 29. Structural Failure 30. Severe Weather 31. Elevator Em 32. Power Outage 33. Water/Phone Out 34. Lockdown 35. Air Quality 36. Em Shutdown 37. Earthquake 38. Flooding 39. Pipe Burst 40. CBRNE 41. Terrorism 42. Use of FEs 43. Training 44. Drills 45. Exercises 46. Search-Seizure 47. Weapons 48. Evac Maps 49. Em Contacts Everything! Who Is Covered? 1.Employees (OSHA) 2.All Occupants (Fire Code) 3.Contractors (OSHA) 4.Special Needs (ADA+) 5.Visitors (Prem Liability/FC) Responsible Officer? Responsible Party? SCOTUS CEO: Responsible Party Civilly CEO: Responsible Party Civilly Personally CEO: Responsible Party Civilly Personally Criminally CEO = Resp Officer 1.Does Your CEO Know This? CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn t They? CEO = Resp Officer 1.Does Your CEO Know This? 2.Shouldn t They? 3.Wouldn t You? Contractors Imbedded Short Term Cafeteria Landscaping IT HR Security Shuttle Cleaning Crew Contractors OSHA: You re the Host Employer. Shall Treat Them Like FTEs Contractors You Can NOT Outsource Risk. You CAN share it by contract No Training=Negligence Failure to Plan Failure to Why Plan? U.S.: Justice Measured in $$$ Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$ Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$ Juries Armed: Commas & Zeros Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$ Juries Armed: Commas & Zeros Jurors: Most Are Employees Cook County Fire (Chi) Cook Co. Fire 6 Dead $4-5 Billion One Meridian Plaza (Phila) 1 Meridian Plaza 3 Dead $4 Billion First Interstate Bank (LA) 1 st Interstate 1 Dead $2 Billion Training is Everything! What Are the Risks to YOU Threats 3.8 Million Concussions Yearly CDC Threats 10,000 Sudden Cardiac Events American Red Cross Threats Adult Diabetics Americans (NDIC) Threats Adult Diabetics, Diabetics/Don t Know, Pre Diabetic Americans CDC Threats 4.1 MM Workplace Injuries Annually DOJ Threats 2 million Workplace Violence Annually DOJ Threats Every Day: 2 People Murdered Every Hour 26 Rapes DOJ Threats 349,500 HazMat Spills NFPA Threats HazMat Spills 800,000 Shpmnts Daily 60,000 Spills Yearly Train-on-Vehicle Collision: Every 90 minutes DOT & EPA Threats 1 Million Calls to 911 Every Day NENA Threats 4,690 Workplace Deaths OSHA Threats 111,500 Structural Fires NFPA Threats 78% Orgs Out of Biz In 2 Years Agility Recovery Solutions Threats 90% Can t Resume: 5 Days Out of Biz: 1 Year Agility Recovery Solutions Training is Everything! Police /Fire /EMTs are not the 1 st responders Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders People Do NOT Rise to the Occasion People Do NOT Rise to the Occasion People Do NOT Rise to the Occasion They Sink to Their Level of Training! Employees Hate This Stuff! National Research Safety: MOST Important Issue at Work 85% National Research Safety: MOST Important Issue at Work More Imp than:»wages»leave»sick Days»Overtime»Union Your Employees Of Training Trained 24,000 Employees Training Trained 24,000 Employees 98.5% Confident 98.5% Appreciation Took Scary out of Discussion 98.5% Appreciation Took Scary out of Discussion Made Everyone Comfortable 98.5% Appreciation Took Scary out of Discussion Made Everyone Comfortable Empowered All Compliant Training Training Manual 2 Hours+ Sign-In Sheets: 3 Yrs Guests? Parents? Trustees? Promise Your Emps Will Know What to Do in Any Emergency Landlords Landlords So Evil at This That Cable TV Has Dedicated a Whole Week to Landlords. Yo! It s Landlord Week! on the Discovery Channel Overriding Issue Sales OSHA- Compliant Training How? On-Screen Training? OSHA Since 1985 On-Screen: Great! Can Supplement ONLY On-Screen Training? OSHA Since 1985 On-Screen: Great! Can Supplement ONLY Never OSHA Requires Every Emp: Emergency Team Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders Training is Everything! Command Control Communications Failure CCC 1.W/O CCC, We Will Fail 1.CCC = Em Team 2.Em Team: Must Be Trained Superbly Size: Emergency Team??? Emergency Teams Is Your Team Way Too Small? Size of Emergency Team NDRF NIMS ICS NFPA 1600 Emergency Team NFR NIMS ICS FEMA NFPA 1600 Emergency Team NFR NIMS ICS FEMA NFPA1600 Training is Everything! Everything Always Training is Everything! Training: The Law Mandatory Training: The Law Mandatory Train All Employees Training: The Law Mandatory Train All Employees In Classroom Training: The Law Mandatory Train All Employees In Classroom Annually & At Hire Training: The Law Mandatory Train All Employees In Classroom Annually & At Hire Qualified Trainer (by Experience, Training) On-Screen Training Can Supplement Can Never Substitute Training Must Include: Employees Contractors Training OSHA 29 CFR CFR Command Control Communications Emergency Team NRF ICS NIMS NFPA 1600 Chain of Command Is it Real? Not Clear Cut Who Commands in Absence of Top People Fail to Command Everyone Command Control Communications Communications How Will You Communicate: Headcounts Injured Person Unfolding Situations Communications How Will You Communicate: Headcounts Injured Person Unfolding Situations Communications Only Way: 2-Way Radios For All Training is Everything! Training is Everything 737 Canada Fiery Crash Evacuation No Fatalities 737 Greek Fiery Crash 55/137 Fatalities Training is Everything Difference? Non-Fatal Crash: 75% were frequent business flyers 55 Fatalities: Almost 100% were 1 st -time flyers Hudson River Survival was not the result of a miracle Hudson River Survival was the result of training. Duty of Care Many Groups & Venues = Training Issues Multiply Exponentially We Must Train Employees Contractors Visitors Contractors Imbedded Short Term Cafeteria Landscaping IT HR Security Bus Cleaning Crew Special Needs Required by St. & Fed Law Emp, Contractors, Visitors 2011 Changes: Regs Pregnant, Move Slowly, Hard of Hearing, No English Temporarily on Crutches, etc. Special Needs 1.ADA 28 CFR 36 2.ADA Guidelines 3.ANSI A DHS Exec Order NFPA NFPA NFPA 1600 Special Needs Personnel Huge CCC Issues Covering All Bldgs Covering All Venues Integrate into Em Team Training Critical Common Mistakes Headcounts & AAs Employees Visitors Contaractors 24/7/365 Employee Headcounts Required by Federal Law Employee Headcounts Required by Federal Law Real Process Employee Headcounts Required by Federal Law Real Process Vital to Safety Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13) Medical Emergency Establish Standard of Care Emp, Contractors, Visitors, SNPs, etc. When to Call 911 Prohibit Transport Off Premises Who is Trained/How Many Medical Emergency 1 st Aid: 29 CFR Bloodborne Pathogens: 29 CFR 18x More Likely to Have Violence than a Fire at Work DOJ & NFPA Police at Law Firm Where Client Killed 2, Wounded 3 St Louis: 4 Dead U.S. Capitol: Shooter Dead Hartford Distributors: 9 Dead NASA Contractor: 2 Dead Sharp Spike B4 Sandy Hook: Sharp Spike B4 Sandy Hook: Sharp Spike B4 Sandy Hook: 1X/Mo. Since Sandy Hook: Sharp Spike B4 Sandy Hook: 1X/Mo. Since Sandy Hook: Active Shooter Run Hide Fight Active Shooter Run Hide Fight Active Shooter Run Hide Fight Active Shooter Nearest Room Lockdown Lockdown Nearest Room Windowless Best Lockdown Nearest Room Windowless Best Close Door. Lock. Barricade Lockdown Nearest Room Windowless Best Close Door. Lock. Barricade Arrange Furniture Lockdown Nearest Room Windowless Best Close Door. Lock. Barricade Arrange Furniture Hide Lockdown Nearest Room Windowless Best Close Door. Lock. Barricade Arrange Furniture Hide Quiet: Silence Phones Lockdown Nearest Room Windowless Best Close Door. Lock. Barricade Arrange Furniture Hide Quiet: Silence Phones DON T Answer Door Lockdown Nearest Room Windowless Best Close Door. Lock. Barricade Arrange Furniture Hide Quiet: Silence Phones DON T Answer Door ONLY PD Active Shooter Run Hide Fight What s Missing Here??? Almost All Shootings: Over in 8 Minutes So, Police Probably Can t Help Police /Fire /EMTs are not the 1 st responders Employees are the 1st responders Training Run Hide Fight Training How Do We Get People to Training Sessions? This Is A Real Challenge! Money Denial: Excuses Money Time: Sr Denial: Excuses Denial: Excuses Money Time: Sr Time: Emps Denial: Excuses Money Time: Sr Time: Emps Dept. Wars Denial: Excuses Money Time: Sr Time: Emps Dept. Wars We Don t Have Silos! We Don t Have Silos! We Have of Denial: Excuses Money Time: Sr Scare Emps Time: Emps Dept. Wars Denial: Excuses Money Time: Sr Time: Emps Scare Emps Ignorance Dept. Wars Denial: Excuses Money Time: Sr Time: Emps Dept. Wars Scare Emps Ignorance Apathy Denial: Excuses Money Time: Sr Time: Emps Dept. Wars Scare Emps Ignorance Apathy Getting Personnel to Training Is Like Herding Cats! Ironic 98.5% Love Training Why Didn t You Do This Before? Can We Train More Than Annually? Training Is More Than Training 1.Not Just Training Training Is More Than Training 1. Not Just Training 2.Bond Emps into Safety Culture Training Is More Than Training 1. Not Just Training 2. Bond Emps into Safety Culture 3.Build Emp Awareness Training Is More Than Training 1. Not Just Training 2. Bond Emps into Safety Culture 3. Build Emp Awareness 4.Knock Down Silos Training Is More Than Training 1. Not Just Training 2. Bond Emps into Safety Culture 3. Build Emp Awareness 4. Knock Down Silos 5.Integrate Safety into Their Jobs Training Is More Than Training 1. Not Just Training 2. Bond Emps into Safety Culture 3. Build Emp Awareness 4. Knock Down Silos 5. Integrate Safety into Their Jobs 6.Instill Sense of Responsibility Training Is More Than Training 1. Not Just Training 2. Bond Emps into Safety Culture 3. Build Emp Awareness 4. Knock Down Silos 5. Integrate Safety into Their Jobs 6. Instill Sense of Responsibility 7.Increase Emp Ownership: Safety & Security Training Is More Than Training 1. Not Just Training 2. Bond Emps into Safety Culture 3. Build Emp Awareness 4. Knock Down Silos 5. Integrate Safety into Their Jobs 6. Instill Sense of Responsibility 7. Increase Emp Ownership: Safety & Security Training is Everything! Recommendations 1.Must Get CEO Buy-in 2.Must Mount Marketing Plan 3.Must F/U 4.Must Police Common Mistakes No One Cares Common Belief 200,000 Calls: OSHA Costs: Fines +Sr.Time +Lawyers No One Cares There are precautions so imperative that even their universal disregard will not excuse omission SCOTUS We ve Had No Incidents We re a Family We ve Been Lucky Overriding Issue USS Montana HDWSI ROI If We re Never Hit, our ROI is Zero ROI If We re Never Hit, our ROI is Zero Thank God! ROI If We re Never Hit, our ROI is Zero Thank God! If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$! 1.Protect Brand ROI ROI 1.Protect Brand 2.Protect People ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ 6.85% ID Safety ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ 6.85% ID Safety Love This Stuff ROI ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ 6.85% ID Safety Love This Stuff 8. Bond Emps into Safety Culture ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ 6.85% ID Safety Love This Stuff 8. Bond Emps into Safety Culture 9. Build Emp Awareness ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ 6.85% ID Safety Love This Stuff 8. Bond Emps into Safety Culture 9. Build Emp Awareness 10. Knock Down Silos ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ 6.85% ID Safety Love This Stuff 8. Bond Emps into Safety Culture 9. Build Emp Awareness 10. Knock Down Silos 11. Integrate Safety: Their Jobs ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ 6.85% ID Safety Love This Stuff 8. Bond Emps into Safety Culture 9. Build Emp Awareness 10. Knock Down Silos 11. Integrate Safety: Their Jobs 12. Instill Sense of Responsibility ROI 1.Protect Brand 2.Protect People 3.Protect CEO s Posterior 4.Protect Productivity 5.Protect $$$ 6.85% ID Safety Love This Stuff 8. Bond Emps into Safety Culture 9. Build Emp Awareness 10. Knock Down Silos 11. Integrate Safety: Their Jobs 12. Instill Sense of Responsibility 13. Incr Emp Ownership Summary Threats 4.1 MM Injuries 2 MM WPV 349,500 Haz Spills Threats 10,000 Attks 3.8 MM Cncusns 1 MM Calls: 911 Threats 800,000 Haz Shipments/Day 60,000 Spills/Year Every 90 Mins: Train on Vehicle Threats 78% w/o a Plan: Out of Biz: 2 Yrs 90%: If Can t Op in 5 Days Out of Biz in 1 Yr. Authorities? OSHA St/City Fire Code Courts/Juries Premises Liability Case Law Who Is Covered? Employees (OSHA) All Occupants (Fire Code) Contractors (OSHA) Special Needs (ADA+) Visitors (Prem Liability/FC) Responsible Party? SCOTUS CEO: Responsible Party Civilly Personally Criminally NFPA 1600 Congress DHS S&P FDNY California Florida Conn Juries All-Hazards Plan: Shall 1. Emergency Team 2. Chain of Command 3. Visitors 4. Contractors 5. Civil Disturbance 6. Disabled 7. Headcounts 8. Evacuation 9. In-Building Relo 10. AAs 11. Fire 12. Bomb Threat 13. Medical Em 14. Security 15. Active Shooter 16. Hostage 18. Lockout 19. Suicide 20. Bullying 21. Perimeter Access 22. Security Aft Hours 23. Chemical Spill: In 24. Chemical Spill: Out 25. Shelter in Place 26. Suspicious Pkg 27. Suspicious Person 28. Explosion 29. Structural Failure 30. Severe Weather 31. Elevator Em 32. Power Outage 33. Water/Phone Out 34. Lockdown 35. Air Quality 36. Em Shutdown 37. Earthquake 38. Flooding 39. Pipe Burst 40. CBRNE 41. Terrorism 42. Use of FEs 43. Training 44. Drills 45. Exercises 46. Search-Seizure 47. Weapons 48. Evac Maps 49. Em Contacts National Research Safety: MOST Important Issue at Work Your Employees Of Training Trained 24,000 Employees Confident Training Mandatory Train All Personnel In Classroom Annually & At Hire Qualified Trainer On-Screen Training? Substitute Training: Emergency Team All Personnel Incl Contractors Temps Training: 24/7/12 Mos. Xmas All Venues Training: Drills: All Venues Drills: 24/7/365 FE Policy FE Training $1 of Prevention = $10 Million of Cure Challenge This is a huge, ugly job. Huge Job Long To-Do List Big Responsibility Few Resources No One Wants to Do This No Support from Mgmt Resources Time Money People Expertise : Internal or External Mgmt Support Threats: Manifest Threats: Manifest Vulnerabilities: Ubiquitous & Foreseeable Threats: Manifest Vulnerabilities: Ubiquitous & Foreseeable Responsibility : Absolute Threats: Manifest Vulnerabilities: Ubiquitous & Foreseeable Responsibility: Absolute Liabilities: Titanic Threats: Manifest Vulnerabilities: Ubiquitous & Foreseeable Responsibility: Absolute Liabilities: Titanic HDWSI The Scariest Word at Any Org? NOT: Cost or Price or Budget or Headcount Scariest Word? In all Orgs, Change Almost Always Occurs Because of Blunt Force Trauma from the Outside Never by Inspired Leadership from the Inside Jaws : Cultural Earthquake 1975: 1 st Hollywood Blockbuster Jaws : Cultural Earthquake 1975: 1 st Hollywood Blockbuster $260,000,000: 75 days Jaws : Cultural Earthquake 1975: 1 st Hollywood Blockbuster $260,000,000: 75 days 130MM: All US Adults 18+ Jaws : Cultural Earthquake 1975: 1 st Hollywood Blockbuster $260,000,000: 75 days 130MM: All US Adults 18+ Scared out of America Jaws :
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