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The Advantage. When You re Finished Changing, You re Finished Message from the Executive Director NEWSLETTER SPONSOR


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G R E A T E R D O V E R C H A M B E R O F C O M M E R C E The Advantage A Q U A R T E R L Y N E W S L E T T E R F A L L 2014 When You re Finished Changing, You re Finished Message from the Executive Director
G R E A T E R D O V E R C H A M B E R O F C O M M E R C E The Advantage A Q U A R T E R L Y N E W S L E T T E R F A L L 2014 When You re Finished Changing, You re Finished Message from the Executive Director We are living in the fastest-changing landscape we ve ever been in. Twenty years ago, you probably didn t have an address, and now it s hard to imagine life (or your business) without it. Ten years ago, Facebook didn t exist, and now oneand-a-quarter billion people and millions of businesses use it to communicate. These changes mean that you and your business have to change as well. You can choose to change with the times, take advantage of new opportunities and grow your business, or you can fight the changes, refuse to adapt, and watch your business likely perish. But change is very hard for us as individuals, and perhaps even more difficult for organizations. The status quo can be so much more comfortable. Much like in your own businesses, change is constant here at the chamber. We must be nimble, adaptable and ready to not only yield to change but actually embrace and leverage it. Last month we said goodbye to a valued employee and friend, Mike The Mallard Mengers. While this was certainly a difficult adjustment to make, we quickly got about the business of making sure we were in a strong position to continue to serve our mission and our members. Ryan Queenan has settled in well over the last month as our new Community Events Manager and is already an integral part of our team. The Chamber s Membership and Business Resource Manager, Katie Mack, will have been with us for a year in December and Beverly Hodsdon, Katie s predecessor, swiftly and smoothly shifted her role within the organization to providing top notch design services on a contract basis. The veteran member of our team, Donna Rinaldi, has served the Chamber in one capacity or another for thirty six years. Do not be swayed into thinking that because of her many years at the chamber, Donna is not a change agent. The opposite is true. Donna is a study in how an effective employee constantly adapts to change. She has worked under three directors, has held a multitude of different titles and her roles and responsibilities are frequently evolving. She has an impressive record of acclimating to change and I am honored to serve alongside her. As for me, I will have been back at the Chamber for three and a half years as the Director after returning to the organization almost twenty years later. Many of you know that I served three years as the Chamber s Events Manager in the mid-nineties. Both the organization and I changed considerably during that time. As we head into our 95th year in 2015, I am mindful of how many great people have come before me and how many will follow. I am proud to be just a small part of our rich history and promise you, our members, that you can count on us to continually challenge ourselves to adapt to new points of view and different approaches, to not be satisfied with the status quo and to always look for fresh innovative ways to serve our members. It is not the strongest or the most intelligent who will survive but those who can best manage change. Charles Darwin Warmly, Molly Hodgson Executive Director NEWSLETTER SPONSOR Did you know that if you are a Veteran or active duty military, you are eligible for a very valuable benefit? The Veterans Administration offers service members Dennis Cote and veterans a way to purchase a home without having to put any money down. The Government program provides a guarantee to lenders for qualified individual Veterans or a Veteran and their spouse. The program also allows the seller to assist the purchasing party by paying up to 6% of the borrowers closing costs. Qualifying is an easy process but you will need some documents to assist your loan officer. Bring with you the following: n A copy of your military orders if on active duty or your discharge form DD-214. n A current pay stub for each person applying. n A copy of the most recent income tax return with all pages, W-2 s and 1009 forms attached. n Copy of the most recent bank statement, all deposit accounts. Why pay rent when you can own? The current tax laws provide you with a great way to reduce your tax liability while building equity in your home which will help you with a piece of your future retirement planning. Stop in to see your local lender or call anytime and ask to be prequalified. Dennis E. Cote Mortgage Loan Officer NMLS# Office: Cell: Advantage ~ FALL G R E A T E R D O V E R C H A M B E R O F C O M M E R C E OFFICERS Toby Arkwell, Chair RW Insurance Jim Horne, Chair Elect Beacon Business Advantage Jeanne Supple, Vice Chair Measured Progress Jim Brannen, Treasurer Federal Savings Bank Doug Glennon, Past Chair Glennon Consulting Group Jonathan Burns Liberty Mutual Catalina Celentano Public Service of New Hampshire Marion Cheney ReMax On the Move Donna Coraluzzo Dover Children s Home Paula Daley DePlanche, CPA Leone, McDonnell & Roberts PA Christine Goodwin WB Mason Brian Kelley Kelley s Row Restaurant & Cellar Pub Sean O Connell Shaheen & Gordon Christine Sieks Clear Channel Entertainment & Media Deanna Strand Dover Adult Learning Center of Strafford County Gregory Walker Wentworth-Douglass Hospital Molly Hodgson Executive Director Donna Rinaldi Operational Director DIRECTORS CHAMBER STAFF Katie Mack Membership & Business Resource Manager Ryan Queenan Community Events Manager Limited to First 25 Attendees! Register Today! The Dover Chamber has assembled local experts in human resources and employee development to provide guidance and advice on four key aspects in working with employees: hiring, training, motivating, and building a culture of accountability. The series is made up of four 2-hour workshops taking place from 8-10:00 a.m. on September 17, October 1, October 15, and October 29 at Wentworth-Douglass Hospital s Conference Center in Dover. Confirmed presenters include: Tracey Madden, President, McIntosh Staffing Resources; J.T. O Donnell, CEO, CAREEREALISM; Jamie Lesniak, Vice President, Director of Operations, C&J Bus Lines; Fran LaFavour, Leddy Group; Jon Anderson, Vice President of Growth and Operations, easybackgrounds Inc.; Sandy Conley, Human Resource Manager, SAFRAN Aerospace Composites; Delise West, President and Founder, Human Resource Partners; Judy Ringer, Conflict and Communications Skills Trainer; Amy Sherwood, VP, Chief Operating Officer, IAPP; Debra Weiss Ford, Office Managing Shareholder, Jackson Lewis; Gillian Tierney, Vice President, Human Resources, Newmarket International; M.L. Hannay, Founder and Principal, ML Hannay Human Resources & Leadership Solutions and Judy Ringer, Owner, Power & Presence Training and Portsmouth Aikido. For more information visit or call Katie at Interns One of Our Most Valuable Assets! Over the summer, the Chamber had the pleasure of having extra support on staff. Amy Gillingham, a senior studying Recreation Management and Policy at the University of New Hampshire, worked as the Cochecho Arts Festival Intern and managed the Chamber s social media accounts. Kim Woolley, 2013 summer intern and a senior at Fisher College studying Hospitality & Tourism Management, returned to work on the Chamber s Shop Local program. Gillingham plans to start a career in event management. Woolley, who also has worked at Harvey s Bakery & Coffee Shop for many years, plans to spend time travelling the world before returning to the area to work as an event planner. Sponsored by MARK YOUR CALENDAR OCTOBER 4TH Amy Gillingham Kim Woolley The Chamber s Apple Harvest Day Committee is hard at work planning the 30th year for the festival in Dover s event brought over 60,000 people to the Garrison City on the first Saturday in October. This year s event is likely to be even more successful with an estimated 400 vendors expected to fill over eight city blocks from Third Street to Henry Law Park. The event will include five stages of entertainment, a 5K road race, KidZone, Auto Alley and much more. For more information, visit dovernh.org/appleharvestday. 2 Advantage ~ FALL 2014 G R E A T E R D O V E R C H A M B E R O F C O M M E R C E Chamber Welcomes Ryan Queenan The Greater Dover Chamber of Commerce has named Ryan Queenan as its new Community Events Manager. Queenan is not new to chamber work, he served as the Community Events Summer Intern in 2012, assisting former Community Events Manager, Mike Mengers with the Cochecho Arts Festival among other events. He has also worked as the Operations Supervisor for both the DCU Center in Worcester, MA and the Whittemore Center in Durham NH. I am very excited to return to Dover and work with all the wonderful people that I met through my internship. This is a great Ryan Queenan opportunity for me to put my Recreation Management degree to work and get back to the community events that I really enjoy, said Queenan. In his new role, Ryan will be responsible for the planning and implementation of the chamber s community events and oversee all social media efforts as well. Ryan attended the University of New Hampshire. We are thrilled to welcome Ryan to our team, said Executive Director, Molly Hodgson. He impressed us as an intern with his professionalism and work ethic and we know that he will continue Mike Mengers legacy of producing quality events for the community. We ve been fortunate to have a number of exceptional interns throughout the years, but Ryan was definitely a stand out from day one and I m so pleased to be able to hire from within our extended family of interns. Granite State Ambassadors Training Management Service The Cochecho Arts Festival had a successful 28th summer of bringing the arts to Dover! The Spectras with John King ~ Liberty Mutual Headliner Series The Greater Dover Chamber of Commerce is proud to announce its membership and participation in the New Hampshire Granite State Ambassadors (NHGSA). NHGSA has been providing training, management, and service to New Hampshire s Tourism Industry since NHGSA adds value to state agencies, local businesses, and individuals through a training and service support network that sustains and enhances the New Hampshire experience. Our Granite State Ambassadors work tirelessly to promote and protect our sense of place by valuing both built and natural environments, culture, aesthetics, heritage, and the well-being our residents and guests. We couldn t be more pleased to have Denise Ankarberg and Denis Beaulieu round out our already wonderful team of volunteers in the Visitor Center, said Operational Director, Donna Rinaldi. They assist visitors with places to stay, play and eat in the Greater Dover region. In the past year alone, certified GSA volunteers served Denise Ankarberg over 21,000 hours and assisted well over 200,000 guests at 23 visitor centers and 12 major events across the state. As a member site, the Dover Chamber has access to training and support of our volunteers and staff, communications including e-newsletters generally & specifically for our visitor center, blogs, Facebook, event & center focused communications, access to NHGSA volunteer management and automated calendar system, links and cross promotion of our organization, support for visitor center development including volunteer corps, brochure distribution, signage, and hospitality training and other special cross promotional marketing opportunities. Denis Beaulieu Attendees at Holy Rosary Credit Union Farmer s Market Orange Leaf Children s Series Red Sky Mary ~ Shark in the Park Advantage ~ FALL Welcome New Members (Joined May 2, August 1, 2014) (re)making space, LLC Jason Brodeur 7 Water Street Somersworth, NH Newburyport Five Cent Savings Bank Kimberly Bryan B Lafayette Road Staff Hunters LLC Amber Payne One New Hampshire Avenue, Suite 105 Bellaviso Salon & Spa Candice Harvey 11A Main Street Blown Away Beauty Salon Samantha Mason 50 Broadway BONNEY Staffing Center Krista Thurlow 2 International Drive, Suite 123 Cara Irish Pub & Restaurant Dawn Norton 11 Fourth Street Cocheco Falls Counseling, LLC Ryan Chandler Main Street, Suite 143 Darci Creative Rich Ryzman 96 Chestnut Street Mary Kay Independent Beauty Consultant Dawn Durocher 1 Front Street #350 Upper Mill Rollinsford, NH MCCC Cleaning Products & Equipment Melissa Cormier 7 Broadway Minuteman Health Eric Thornberg minutemanhealth.org One Sundial Avenue, Suite 512 Manchester, NH Nano Noggin Technologies Eileen Conway PO Box 113 North Conway, NH 4 Advantage ~ FALL 2014 NEW! Portsmouth Sign Company Carrie Eisner 19 Nimble Road Newington, NH Re/Max On the Move Dan Twombly 64 Lafayette Road, Suite 4 North Hampton, NH Rivermill at Dover Landing Kevin Sullivan 2 Washington Street Seapoint Massage and Wellness LLC Jaclyn Scott-Kay 10 Second Street, Suite E Sexual Assault Support Services (SASS) Christiana Amesquita 7 Junkins Avenue Somersworth Storage Rhonda Hallett Pope Route 108 Somersworth, NH SRW Environmental Consulting, LLC Todd Scheffer Rochester Hill Road Rochester, NH STEAM Academy Fran Meffen 16 Daley Drive, Strafford County Board of Realtors Lydia Perham Central Avenue, LL6, Studio Streetwear LLC Brian Cartier One Washington Center #470, The Dover Color Bar, LLC Loretta Tower 17 Second Street, The Gove Group Real Estate LLC Shayna Walters 37 Fisher Street, The Honey Tree Learning Center Jessica Barnes 36 Olive Meadow Lane University of New Hampshire, Department of Theatre & Dance Jamie Clavet cola.unh.edu/theatre-dance Paul Creative Arts Center 30 Academic Way Durham, NH Wescott Garage Doors Steve Wescott wescottgaragedoors.com 5 Reservoir Street RENEWALS INCENTIVE PROGRAM Members who renew their membership during their renewal month are entered to win a free dedicated e-blast to go out on their organization s behalf. $200 Value Liberty Lane Catering The renewal e-blast winner for April was! Get your membership in on-time to win! MEMBER NEWS Dover s Real Property Management Part of Top 10 Franchise Systems in the Country Forbes Magazine recognizes Real Property Management as one of America s best franchises John Huff/Staff photographer TD Bank Senior Vice President Gary J. Barr, TD Bank Market President New Hampshire Steven C. Webb, ROH Managing Director Susan Page, TD Vice President Commercial Lending Jeffrey D. Brown, TD Bank Vice President Sharla R. Rollins TD Charitable Foundation Supports Rochester Opera House The Rochester Opera House Board of Directors is pleased to announce the award of a $10,000 grant for program support for the 2014/2015 season from the TD Charitable Foundation, the charitable giving arm of TD Bank, America s Most Convenient Bank, as part of the Foundation s commitment to giving back to the local community. The Charitable Foundation believes that organizations such as the Rochester Opera House play a significant role in sustaining vibrant and thriving communities, said Steve Webb, Market President, TD Bank. The Rochester Opera House brings a positive economic impact to downtown Rochester, while enriching the community with an impressive schedule of educational programming for families and children, and we are extremely proud to support it. With three consecutive grant awards, we greatly thank the TD Charitable Foundation for partnering with us in support of our mission to maintain and to build the Arts for All legacy of the Rochester Opera House. This multi-year investment in this historic theatre has tremendously contributed to our growth during the past two seasons and the top-quality line-up of performances scheduled of the 201/2015 season says Managing Director Susan Page. Radio Host Celebrates Three Decades at WTSN By Andrea Bulfinch, Foster s Daily Democrat The broadcasting career of the local monarch of AM radio, Mike Pomp, has spanned more than three decades behind the mic. From spinning the Bee Gees, watching the fall of the Iron Curtain, through the War on Terror to fielding calls on topics such as ObamaCare and whether it s appropriate for parents to holler from the sidelines at sporting events, he s been the voice of the Tri-City region on AM 1270 WTSN, Dover s radio station. Through the years, the award-winning broadcaster has remained dedicated and passionate about the business of information and its delivery over the airwaves, his colleagues said. It s amazing that he s survived in an industry with so much change, said Jimi Carter, operations manager for the station. Pomp has worked at there since In 2012, the New Hampshire Association of Broadcasters named Pomp as the state s Radio Personality of the Year. Three years prior, in 2009, he was named New Hampshire Broadcaster of the Year by the same group. Real Property Management, the nation s leading rental property management company, has been named one of America s Best Franchises, according to Forbes magazine s first-ever list of the top franchises in America. We are truly honored to be a part of a company that has been recognized by Forbes as one of the best franchises in the nation, said Jay Comstock, owner of Real Property Management of. We aim to consistently provide the greater NH Seacoast with top of the line services and communication. Real Property Management, a Utah-based corporation, specializes in managing single-family homes, townhomes, condos, multi-plexes and apartments. Services include screening tenants, completing the lease agreement, collecting rent, maintaining the building and grounds, and arranging for any necessary repairs. Real Property Management also manages the legal compliance for both state and federal real estate law. The Forbes Best and Worst in Franchising was created from performance and revenue metrics compiled and analyzed by FRANdata, a research and consulting firm that focuses on studying the companies performance of franchise brands. Greater Returns. LESS HASSLE. Reliable Communication - Guaranteed Tenants - Frequent Evaluations Learn more. Call or visit Central Ave Suite Each office is independently owned and operated Property Management Business Solutions, LLC IVY COWLES 111 Venture Drive, Dover NH CELL MAIN FAX Newsletter printed by: Advantage ~ FALL Matthew Sylvia Joins Centrix Bank as SVP, Commercial Loan Officer Joseph B. Reilly, President/CEO of Centrix Bank, is pleased to welcome Matthew Sylvia to the Bank s seacoast lending team. Matt will fill the role of SVP, Commercial Loan Officer, and will be based at the Bank s Dover office located on Central Avenue in the downtown area. It gives me great pleasure to welcome Matt to our lending group, said Matthew Sylvia Joseph B. Reilly, President/CEO. His knowledge and experience in commercial banking in the seacoast market will be instrumental to us as we continue to expand our customer base in this area. Prior to joining Centrix Bank, Matt was VP, Commercial Lending with TD Bank in Dover for 11 years. Cochecho Valley Human Society Launches Bring Us Home Campaign The Cocheco Valley Humane Society (CVHS) Board, staff, and volunteers have come together to launch the Bring Us Home Campaign with the goal of raising $3.5M so CVHS can find its own forever home as an organization. This campaign goal will enable the organization to construct a new facility and ensure its sustainability and operations for many years to come. CVHS has made significant progress since starting its work, and hired Opus Advisors as campaign counsel, last April. Most recently, CVHS has: n Worked with Stewart Architects to finalize the design for the new building. n Assembled a Campaign Executive Committee comprised of 18 dedicated community members, including: Karen Zaramba, Campaign Co-Chair Charter Oak Capital Management Kelly Glennon, Campaign Co-Chair, Federal Savings Bank Phil Rinaldi, Honorary Co-Chair, Community Member Jamie Lesniak, Corporate Gifts Co-Chair, C&J Bus Lines Keith Newton, Corporate Gifts Co-Chair, D.F. Richard Mary DiMaria, Advisor Former Executive Director, NH Hu
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